Delivery and Returns
We currently can only offer our standard delivery service which takes 3-5 working days and costs £4.90. This is sent via the Royal Mail tracked service.
Conditions of Refund
Simply return the order to us within 14 days of receiving your delivery and we will be happy to issue a refund. Items must be returned as new – unworn and in the original packaging. We are unable to accept returned jewellery which is not in perfect condition.
We unfortunately cannot accept responsibility for parcels reaching us unsuccessfully and we therefore highly recommend that you use a Royal Mail ‘special delivery service’ (tracked and insured) or an insured courier service of your choice. Alternatively merchandise will be accepted at Lord of London, 162 Hutton road, Shenfield, CM15 8NL.
Complete the returns slip received in your delivery, and enclose this note along with your returns.
Refunds will always be processed onto the same credit/debit card that you used to purchase the goods.
Postage (where charged) is non-refundable, except where products are returned as faulty.
If you have any questions please contact Customer Service on 01277 217151. A consultant will be on hand to assist you from 09:30 – 17:00 Monday to Saturday; closed Sundays and public holidays.
We take great care in sourcing and selecting our jewellery. We therefore take quality very seriously and would be very disappointed if you received a faulty item.
If the item you received was faulty on delivery we ask that you notify us within 48 hours of receipt.
Please contact us with details of the issue by emailing firstname.lastname@example.org for further details before sending your parcel back to us.
When we receive the faulty item we will carry out a full inspection. Where the fault is considered genuine we will of course offer a replacement if possible or a full refund including your delivery and returns postage.