Effective date: May 25th 2018
Some of the information we collect is required and necessary information for us to perform our services when you purchase something from our stores, both online and offline, such as Jewellery and watch repairs, contacting you about bespoke Jewellery manufacture updates, completions, collections and valuations. Some of the information we collect is optional, we make you aware of this at the time we collect the information. Required types of information we collect and use include First and Last name, Email addresses, Phone number(s), Postal address, your computer’s internet protocol (IP) address and Cookies (where on website) that allow us to customise your experience and help us learn about the way our Website visitors access our Website. Optional types of personal information we collect and hold include Birth month, Anniversary dates, Relationship Status.
Processing your payment
After you place an order on our website you will need to make payment for the goods or services you have ordered, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment details. Payment information is provided directly to our third-party payment processors whose use of your personal information is governed by their own privacy policies.
These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, PayPal and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
We use SagePay, a third party payment processor. Your payment will be processed by SagePay, who collect, use and process your information, including payment information, in accordance with their privacy policies.
Email and text message marketing: With your permission, we may also send you emails and text messages about our store, new products, exclusive events & invitations and other updates that enable us to serve you better, which is the sole purpose of obtaining this information, you can opt-out of these communications at any time.
We regularly check that all the information we hold is up-to-date, accurate and correct, you have the right to access, receive a copy, correct/rectify, update or delete/destroy the information we hold on you on every piece of communication we send you or at any other time by contacting us via email email@example.com. The personal information we collect and hold is stored for a maximum of five years before being securely destroyed or deleted.
Where information is collected in a paper/physical format, for example on an order form which will be completed with the customer present, this is stored in lockable filing cabinets and securely shredded when it is no longer needed/deemed necessary.
Your personal information may be accessible by carefully chosen third parties ‘data processors’ who provide services to Lord of London to enable us to serve you better. Examples of these data processors are SagePay, Google, Gmail, Addwell, Mailchimp.
From time to time, Lord of London may employ carefully chosen third parties for maintenance, updating and improving certain processes necessary for the operation of our Services. The providers of such services do not have permission to access, alter, copy or remove personal Data provided by Users of our Services.
We will from time-to-time use automated profiling to determine suitability of sending you various communications, for example by providing the optional information of your anniversary date we may contact you on or around this date via post, email or text message.